Privacy
Policy
Last updated: June 2026
1. Introduction
The Snow Dream is committed to protecting the privacy of our guests, enquirers, and website visitors. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and how you can exercise your rights over your data. By using this website or making a booking, you acknowledge that you have read and understood this policy.
2. Information We Collect
We collect personal information that you provide directly to us, including:
- Full name and contact details (email address, phone number, WhatsApp number)
- Country of residence
- Passport details where required for booking logistics
- Riding ability, equipment preferences, and physical requirements relevant to tour planning
- Payment information (processed securely through our third-party payment provider — we do not store card details)
- Guest profile information for members of your travel party
- Communications between you and The Snow Dream, including emails and call notes
We may also collect limited technical data when you visit our website, including browser type, device type, pages visited, and time spent on the site. This data is collected through standard analytics tools and does not identify you personally.
3. How We Use Your Information
We use the personal information we collect to:
- Process and manage your tour booking and payments
- Contact you regarding your booking, tour preparation, and pre-departure logistics
- Build your guest profile and tailor your tour experience to your preferences and needs
- Provide in-trip support and emergency contact capability
- Send relevant pre-departure information including travel tips, packing lists, and itinerary details
- Improve our website, services, and communications based on aggregate usage data
- Comply with any legal obligations applicable to our operation
We will only use your personal information for the purposes for which it was collected unless you have given us explicit consent to use it for another purpose.
4. Email Communications
If you provide your email address through our website or booking process, we may add you to our mailing list to receive occasional updates on tour availability and early booking opportunities. You can opt out of these communications at any time by clicking the unsubscribe link in any email or by contacting us directly. We do not send high-volume marketing emails and will not bombard your inbox.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to any third party. We may share limited information with trusted third parties only where necessary to deliver our service, including:
- Accommodation partners, solely for the purpose of securing your hotel reservation and preferred rate
- Payment processors, for the secure handling of deposit and tour fee transactions
- Emergency services or medical providers, in the event of a safety incident during your tour
All third parties with whom we share data are required to handle it securely and only for the specified purpose.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking and guest profile records are typically retained for a period of three years following the conclusion of your tour. You may request deletion of your data at any time by contacting us directly, subject to any legal retention obligations that apply.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All data is stored securely and access is limited to Snow Dream staff who require it to perform their role. No method of transmission over the internet is entirely secure, and while we take every reasonable precaution, we cannot guarantee absolute security.
8. Cookies
Our website uses cookies to support basic site functionality and to collect anonymised analytics data. You can manage or disable cookies through your browser settings at any time. Disabling cookies may affect the functionality of some parts of the website. We do not use cookies to serve targeted advertising.
9. Your Rights
Depending on your country of residence, you may have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent to processing where consent is the basis for use
- Lodge a complaint with the relevant data protection authority in your country
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to all requests within a reasonable timeframe.
10. Children
Our tours are designed for guests aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites, including hotel booking platforms and travel resources. This Privacy Policy applies only to The Snow Dream website. We are not responsible for the privacy practices of any third-party sites and encourage you to review their policies independently before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be published on this page with the date of last update. We encourage you to review this policy periodically.
13. Contact
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us via the contact page on this website or by email at the address provided in your booking confirmation.